Knowledgebase: RollBack Rx
Can I transfer my license key from an old machine to my new system?
Posted by on 07 Oct 2013

Prior to transferring the software(i.e RollBack Rx, Drive Vaccine or Drive Cloner) onto a new system - please uninstall the software solution from the old system in order to release the license to the license server. After the un-installation, the software can be re-used onto the new system using the same Product ID

These software solutions uses the hard drive's serial number as the unique identifier for a client registration. If the software has not been uninstalled from the old system, the software installer will think that this is a new activation.

If the old machine's hard drive have unexpectedly crashed and you could not uninstall the software :

Please send your Product ID along with the email address used during the purchase to our support desk by submitting a ticket and we will reset the Product ID for the software.

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Comments (1)
Benjamin Muller
22 Dec 2013
All my previous installations of Rollback Rx 9.x have crashed and I do not have them running on any computer. I have purchased and installed Rollback Rx 10 on three computers, but now I have purchased a computer for my granddaughter and would like to install for them Rollback Rx 9.x. Please reset the Rollback Rx 9.x product ID, so that I can install it (and maybe for another of my grandchildren). Thanks and Best Regards

Benjamin Muller