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I've forgotten my Reboot Restore Rx Pro / Drive Vaccine password. What should I do? - v9.x / v10.x
Posted by on 07 Feb 2014

I've forgotten my Reboot Restore Rx Pro / Drive Vaccine password. What should I do?

Administrators- Did you forget the password to the Reboot Restore Rx Pro?  Password recovery is possible through the technical support of Horizon DataSys

Follow the below steps for Password Recovery on Reboot Restore Rx Pro

1. When the system is booting up, you will notice "Loading baseline..." on the screen. Press 'Home' key to retrieve the sub-console. You will then be prompt for a password. See below screenshot:

2. As you do not remember your password, press 'Alt + F1' keys at the same time. This will provide an encrypted string of the password. See below screenshot:

 

3. The next step is to "Submit a ticket" along with the encrypted string retrieved, the email address used during the purchase and the Product ID and Order information for verification. 

4. Once the ticket is submitted, the technical support will verify the information and provide you the temporary password.

5. Once successfully logged in, make to change your password from the Reboot Restore Rx Pro Application Console. 

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