Knowledgebase : Customer Service
Horizon DataSys firmly believes in providing excellent customer service. We will provide support and will resolve any problems with our software the best that we can. However, there may be some people for whom our software may not work. To allow you to ...
A Home User is categorized under Consumer. A consumer license can be purchased by the home user that has 1 -5 PCs. As a Home users, you will need a license (Product ID) for each PC that you would like to have RollBack Rx installed onto. Horizon DataSys ...
Minor Updates: When you purchase any of our Horizon DataSys software products, all in-version updates of your product are free. In-version or minor updates are updates of which the first version number has not changed. For instance - if you've purchased v...
Horizon DataSys is very concerned that the Customer experience with our software be a pleasant one. Therefore, we provide a Free Trial period, so that you may fully evaluate our software and make an informed buying decision. Obviously, we have had to pl...
As a security measure to prevent potential viruses. Our support portal doesn't allow you to send or receive executable files (such as files ending in .exe). Executable files can contain harmful code that might cause malicious software to download to your ...
RollBack Rx, Drive Vaccine and Reboot Restore Rx can get you out of almost any PC problem when all is running as intended. But occasionally, as it always will be in the software world, bugs crop up, an update goes awry, or something just doesn't make sens...
All home users utilizing Horizon DataSys software have a limit of up to five Offline Activations per year, pending a submitted ticket [http://support.horizondatasys.com/] to the technical support team explaining the reason(s). Offline Activations are is...
Horizon DataSys produces invoices for all orders purchased via quote. We understand that our users require an invoice for these purchases and make them readily available. All invoices are uploaded to the User Profile of the email listed on the original q...