News
Aug
6

Microsoft’s newest operating system (OS) Windows 10 is out.

On July 29, 2015 the new OS has been made available to the public and Microsoft has promised all Windows 7 and 8 owners the option to upgrade for free within one year of its release. That’s an enticing offer, and we anticipate many of our users will want to upgrade in that time.

However, it’s important to note officially RollBack Rx Professional and Home versions 10.3, Drive Vaccine version 10.4, Drive Cloner Rx 5.1, and Reboot Restore Rx are not compatible with Windows 10.  A new update is needed for all our programs which we are planning to release as our next major upgrade to bring us up to RollBack Rx version 11, Drive Vaccine version 11, and with Drive Cloner Rx’s upgrade to be announced soon after those are complete.

Our developers, after looking into the Windows 10 Preview and anticipating the necessary changes to make RollBack Rx compatible, are predicting a six-month period after Windows 10′s release to have it up and running. Therefore the goal for us is to have our software fully functional with a redesigned GUI by January, 2016.

While we understand many of our users will want to use our software on Windows 10 as soon as possible, this timeline is necessary when dealing with a program such as ours as it functions not just on the Windows file level, but the sector level as well. This allows our programs to have tighter security and integral failsafes, but it also means a deeper overhaul when dealing with a new OS to ensure the quality of the product stays intact.

Until then our users should not install any of our instant recovery software such as RollBack Rx, Drive Vaccine, Drive Cloner Rx, or the Microsoft steadystate alternative Reboot Restore Rx on any Windows 10 machine. While internally initial tests have shown the OS to successfully allow an install, the subsequent use (i.e. taking/loading of snapshots, restoring the LGK in Drive Vaccine, etc.) has varied results.

If you do plan on upgrading to Windows 10 prior to the release of version 11, you must uninstall our software first.

(Original article: http://blog.horizondatasys.com/a-road-map-for-windows-10-and-rollback-rx/)


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Jun
9

ATTENTION ALL USERS

A major exploit was discovered by an ethical hacker at Microsoft Ignite in May affecting all of our software - Drive Vaccine, RollBack Rx (Home, Professional, and Server), and Reboot Restore Rx.

This vulnerability (if found and exploited) allows the user to remove the software without the need for an Administrator password, and therefore removing all protection the software offers.

Our development team has worked with this individual to patch this exploit, and is now available for download.

It is highly recommended that all users of of our programs update to this most recent build available today (June 9, 2015).

For more information read here: http://bit.ly/1Qmcaji


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Jan
29
2014's Biggest Security Threats
Posted by Samuel Smith on 29 Jan 2015

2014 was a big year in the PC security world.

The biggest data theft in history happened, global tech giants were hacked, and ransomwares continued to grow stronger.

Take a look at some of this past year's biggest threats, and gain some insight on how to better steel your systems from serious damage.

Read more here: http://bit.ly/18AokB8

 


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Dec
9

Wow, it's starting to feel like awards season around here!

Drive Vaccine and RollBack Rx have both won the 2014 Tech & Learning Awards, and RollBack Rx has been nominated for a prestigious SIIA CODiE Award in the Best Security category!

A big thanks to all of you who use and support our software and getting the word out!

For more information read here: http://bit.ly/1waeazz


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Nov
17
Horizon DataSys How-to: Getting Support
Posted by Samuel Smith on 17 Nov 2014

RollBack Rx, Drive Vaccine and Reboot Restore Rx can get you out of almost any PC problem when all is running as intended. But occasionally, as it always will be in the software world, bugs crop up, an update goes awry, or something just doesn’t make sense and you need some help. This is when you would contact our support department.

To ensure your message gets to the right people as fast as possible here’s a quick guide you can follow to make sure you are getting the best support.

Submitting a Support Ticket

The best way to get your issue in the hands of a technician is to submit a Support Ticket directly from our support website. Here are the necessary steps to take.

-          Visit support.horizondatasys.com and select “Submit a Ticket” from the banner menu.

-          Choose the appropriate department to submit the ticket to.

-          Click “Next”.

-          On the next screen fill out your contact information, then in the message box describe your issue(s). It’s important to be as detailed as possible, not just in describing the issue, but what version of the software you’re running (including the Build # if accessible), your Windows OS and any other points of interest you might be thinking of.

-          Attach files. This is where you can submit a screenshot of the error, or log files when requested by a technician (found by navigating to Program Files/Shield and creating a zip file of shield.dat, 128.dat, subconsole.log, setup.log).

-          Click “Submit”.

At this point you will receive an email notification at the contact email address you entered in your support ticket. If you do not receive this email in a few minutes, check your Spam and/or Trash folders, as sometimes it can be filtered into these sections. This is important to note as any response from our technicians will be sent as a notification to your email address. Do not filter these notifications or your ticket may be closed if there’s been inactivity for more than 3 days.

Submitting a Support Email

Sometimes you may be guided to submit an email directly to support(at)horizondatasys.com. Doing so will create a support ticket in the same manner as in Step 1, but to gain access to the responses from our technicians there are some different steps you must follow.

-          In the message box, describe your issue(s). ). It’s important to be as detailed as possible, not just in describing the issue, but what version of the software you’re running (including the Build # if accessible), your Windows OS and any other points of interest you might be thinking of.

-          Attach files. This is where you can submit a screenshot of the error, or log files when requested by a technician (found by navigating to Program Files/Shield and creating a zip file of shield.dat, 128.dat, subconsole.log, setup.log).

-          Send the email.

-          After a few minutes you should receive two emails from Horizon DataSys. One of them will let you know you have submitted a ticket and an account has been created for you. The second will have your account name and a temporary password for you to use to sign-in.

-          Sign-in to your account and update your password. You may also update your profile information here.

-          Once a technician has responded, you will receive an email notification that will bring you back to this support portal. It’s important you retain your log-in information to access the responses.

That’s it! If you have followed either of these two steps then your information has been successfully submitted to our support technicians.

Important Notes

-      It can take up to 24 business hours to receive a response from a technician.

-      A ticket will automatically close after three days of inactivity after a technician has responded.

-      If a ticket is closed and you want the issue re-opened, log in to the support portal and access the ticket. If you reply, it will re-open the ticket.


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Nov
7
Important Updates
Posted by Samuel Smith on 07 Nov 2014

Hello Horizon DataSys fans!

In the past two months there have been a few Windows updates mostly on Windows 7 and 8/8.1 machines that ended up having adverse effects on RollBack Rx, Drive Vaccine, and Reboot Restore Rx.

Starting today, a new thread in our Community Forum (found here) will be dedicated to providing a list of general updates (mostly pertaining to Windows updates) and their compatibility with our software.

The next major Windows update patch is scheduled for Tuesday, November 11, 2014. Testing will be done on these updates as they become available and the results will be posted here. It's recommended to visit our Community Forum and follow the steps listed to set your Windows update settings.

Other than that, have a great weekend!


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