Reason:

When trying to open RollBack Rx Application Console,the Application Console connects to a COM object and the COM object connects the RollBack Rx kernel drivers to get the snapshots' information.

You get this error message if the kernel driver is not responding. It could be the driver is not fully initialized.

Solution:

A simple reboot of the PC should resolve this issue. After the reboot you can access the RollBack Rx Application Console.

If the error still persists, please contact Horizon DataSys Technical Support: -> "Submit a Ticket"