Knowledgebase : Reboot Restore Rx

If during the installation setup, the setup does not find any partition, one of the possible reason is the current hard drive partition is not compatible with the Restore Reboot Rx version you are trying to install, i.e it could be the new GPT partition hard drive.

To find out if your system is using a GPT partition hard drive:

1. Run 'Command Prompt' using the search program-> (right click and 'Run as administrator') - as shown below

 2. Once the Command Prompt open -> Type in 'DISKPART' and press enter - as shown below

3. Then type "list disk"

4. A list of the disks will be shown. If the column under "GPT" has an asterisk '*', that would mean your system is using a GPT partition hard drive.

Below is a screeshot of what the list of disks in the command prompt looks like: Here the Disk 0 is GPT partition

NOTE: Current Reboot Restore Rx only support 'MBR' Partition.

If you require further assistance, contact Horizon DataSys Support: Click on "Submit a Ticket" tab.

The following information applies to Reboot Restore Rx 2.0 Version.
 
Summary 

This article explains the minimum hardware requirements to setup Reboot Restore Rx 2.0 Version
 
Details 

To setup RollBack Rx on a computer, your PC must meet the following minimum hardware requirements:

Processor- 2 Ghz or higher

RAM- 512MB or higher

Storage Media

  • Hard Disk Drives minimum 2GB Disk Free Space
  • CD-R/RW, DVD-R/RW, DVD+R/RW
  • PATA (IDE), SATA, SSD

Supported Operating System

  • Windows 8/8.1 
  • Windows 7 all Editiions SP1
  • Windows Vista all Editions SP2
  • Windows XP Home Edition SP3
  • Windows XP Professional (x32 SP3 / x64 SP2)

Support Partition Style

  • Supports MBR and GPT Partition

Support File Systems

  • FAT 16/32, NTFS

 Note: Any antivirus or or anti-malware applications must be temporarily disabled during installations.

Product Activation can be done over the Internet using Internet Connection OR By contacting support for Offline Activation (without using the Internet).

If you have trouble installing Reboot Restore Rx- contact Horizon DataSys technical support -> "Submit a Ticket"

 

Reboot Restore Rx is a freeware utility. This software was created in response to the many requests submitted to us by small school systems and libraries that have limited budgets who were looking for a replacement for Microsoft's SteadyState and other commercially available products.

This is a knowledge base article that explains the best practices and specifically, how to 1. Set your baseline 2. Update your baseline 3. Recover from the sub-console.  

1.

 

Software installed, you got your baseline!

As soon as the software is installed and the machine has rebooted, you got your baseline! Reboot Restore Rx will restore your PC back to that system state on every reboot.

This picture shows the installation process.

 

 

 

2.

 

Update your Baseline

Wanna do changes to your system and keep those changes? No problem. The process of updating the baseline is very simple and straight forward with Reboot Restore Rx.

1- Disable the Restore Option 
- Right Click the System Tray Icon 
- Select Restore on Reboot (Uncheck it) 
You are ready to do your updates and changes! 
2- Update Baseline 
- Right click the System Tray Icon 
- Select Restore on Reboot (Check) 
Your system has been updated!

 

 

3.

 

Recover from Sub-console or Mini OS.

In Reboot Restore Rx you have another great capability. You can restore your system to a baseline even if Windows crashed and you can't get into it.

We do this from the sub-console:

- Reboot your system 
- Before Windows you will get the splash screen 
- Press the HOME key repetitively to get into the Menu 
- Select Restore Now 
Done!

It's that easy to instantly recover from any OS crash! You will get your system back in seconds.

 * If you encounter yourself in a restore loop you can follow this process and select Uninstall in the Sub-console Menu. Once the updates are done, you can go ahead and reinstall.

Our support for Reboot Restore Rx is handled through our Forum and Support portal, so if you have any other questions about Reboot Restore Rx, you can go into community.horizondatasys.com and under Reboot Restore Rx submit your questions, or submit a ticket (Link at the top) through this support portal. We'll be happy to assist you!

On a rare occasion - When you use Reboot Restore Rx on Windows 8/8.1 machine, you might get an error:  Hibernate data not found (See below screenshot)

 

This error happens when you have Windows 8/8.1 Fast Startup enabled while Reboot Restore Rx is loading at startup. 

In order to resolve this error, disable Windows 8/8.1 fast startup by following the below steps.

You must be signed in as an administrator to be able to do the steps :

1. Open the Control Panel (icons view), and click on the Power Options icon.

2. Click/tap on the Choose what the power buttons do link on the left side. (see screenshot below)

3. Click/tap on the Change settings that are currently unavailable link at the top. (see screenshot below)
 

4. Under Shutdown settings, uncheck the Turn on fast startup box, and click/tap on the Save changes button. (see screenshot below)

NOTE: If the Turn on fast startup setting is not listed, then hibernate has been disabled that removed this setting and also disabled fast startup

You have now disabled Windows 8/8.1 fast startup. You should now not receive the error any more.

If the problems still persists, contact technical support -> 'Submit a Ticket'

 

The following steps are applicable to disable automatic Rootkit scan on Avast Internet Security:

1. Open Avast's main menu

2. Click on Settings > Troubleshooting tab

3. Uncheck "Enable rootkit scan on system startup" (See below screenshot)

The following steps are applicable to disable automatic Rootkit scanning in Norton Internet Security 2014:

  1. Open Norton Internet Security 2014 Console Window.

  2. Click on "Performance" tab. (See below screenshot)



  3. Click on "Settings" tab. (See below screenshot)





  4. Click on "Computer Scan" tab. (See below screenshot)





  5. Now on the right side of the console, you will notice the option "Rootkits and Stealth Items Scan". (See below screenshot)





  6. Click on the option "Rootkits and Stealth Items Scan" to toogle it to 'Off' the scan. (See below screenshot)





  7. Next, click "Apply" and then click "OK" to finalize the changes. The Rootkit Scan is now switched off. 

Occasionally some users will download Reboot Restore Rx, but when they go to run it they get a notification from Windows asking them to choose a program to open Reboot Restore Rx with.

Image of the message users may receive

This is an issue when downloading Reboot Restore Rx through Internet Explorer, as this particular web browser removes the '.exe' extension from the file during the download.

To fix this, you'll need to rename the downloaded file. Right-click the file labelled 'RebootRestoreRx' and change it to 'RebootRestoreRx.exe'.

2nd image
original name

Once this is done, run the newly named application and the installation wizard for Reboot Restore Rx will start.

To avoid this issue in the future users can also use an alternate web browser to download the program such as Google Chrome or Mozilla Firefox. 

Any questions and/or comments not found in the Knowledgebase regarding Reboot Restore Rx should be posted on our Community Forum.

RollBack Rx Professional and Home Edition as well as Drive Vaccine and Reboot Restore Rx are all compatible with cloud-based applications such as Dropbox and Google Drive.

Our programs work by protecting the harddrive on the local level. Cloud-based applications are entirely structured around offshoring data onto an external server, most commonly at these companies’ sites.

Any restore done by our program will strictly be to refresh data, drivers, registry entries, etc., only found on the local drive. Therefore any data uploaded to the cloud will be untouched.

Yes, Reboot Restore Rx: Professional can be installed on Multi-OS system. However, you would need to install Drive Vaccine on both OS's.

To understand the reasoning behind this type of installation, you need to realize that Reboot Restore Rx: Professional has 2 logical parts:

  1. The Subconsole, which is the mini OS that boots prior to Windows.
  2. The GUI component - which is the Windows component that connects to the Subconsole. ( In this case, there will be two GUI component for each of the OS.)

 

The following steps will provide instructions on how to install Reboot Restore Rx: Professional on a Multi-boot Setup:

  • During the setup/installation of Reboot Restore Rx: Professional.
  • Choose "Custom" installation, fill up the License Information and Destination Location.
  • The next step will prompt to select the type of 'Multi-boot Setup'.
  • In most cases, assuming that this is the first OS you are running the setup of Reboot Restore Rx: Professional, select "This computer is a multi-boot system, install the software in this OS now" and then select next and continue configuring the setup process as you desire.
  • The installation process will complete the first OS setup, then it prompt you to boot into the second OS and continue the setup.
  • After the second OS setup for Reboot Restore Rx: Professionalhas completed, the system will restart to install the subconsole.
  • The last part of the installation will install the subconsole of Reboot Restore Rx: Professional.

 

Below is a screenshot of what you should see during the Multi-boot Setup Selection.


Note: Reboot Restore Rx: Professional is currently compatible only on Windows Operating System.

Do not install a Linux partition. When you are running under Linux, Drive Vaccine is not loaded.  This implies 3 things:

  • Only the Baseline is visible to LINUX.
  • Reboot Restore Rx: Professional is not running. Therefore, any changes made by LINUX to Drive 0 instantly corrupts the Baseline, as far as Reboot Restore Rx: Professional is concerned. 
    Your system will become unusable. You will have to restore the Disk from an external backup to recover.

If you have trouble installing Reboot Restore Rx- contact Horizon DataSys technical support -> "Submit a Ticket"

When you go to install our software, you may encounter an error message "Open Protect Sys Failed". This error message may appear when installing RollBack Rx Pro, RollBack Rx Home Edition, Reboot Restore Rx Pro, and Reboot Restore Rx.

Reason

This error message occurs when the two components of the software, the Windows Client and the Subconsole, are unable to communicate. When this happens, this is due to a 3rd party program or service, or Windows own proprietary services. In this guide, we'll detail what services may cause this error and how to best resolve this issue.

Drive Encryption

You may be using drive encryption to protect your data from unauthorized access. A feature of RollBack Rx and Reboot Restore Rx is that it will encrypt drives and data from unauthorized access. Windows, however, will only allow for one Drive Encryption service to be active. So if you have any drive encryption services active, this will often conflict with the installation of our software, which will often result in the "Open Protect Sys Failed" error message.

The most common of these is the Windows proprietary service, BitLocker. BitLocker has been included in Windows 7, 8.1, and 10. With Windows 7, it's only available in the Enterprise Edition; with Windows 8.1 and 10 it's available in every edition but the Home Edition. It's also worth noting that all Surface Pro tablets come with BitLocker enabled.

NOTE: If you are unsure if you are using BitLocker, you can check Disk Management to determine if it's active.

The process for disabling BitLocker for each OS varies slightly.

Windows 7

1) Open Control Panel; select System and Security.
2) Select BitLocker Drive Encryption.
4) Select Turn off BitLocker
5) A prompt will appear, choose Decrypt Drive to confirm.

Windows 8.1

1) Open Control Panel; select System and Security.
2) Select BitLocker Drive Encryption.
3) You will need to unlock your C: drive and any other drives you wish to cover with the software. Select Unlock drive and enter the password and select Unlock.
4) An option should then become available to Turn off BitLocker, select that.
5) A prompt will appear, once again choose to Turn off BitLocker to confirm.

Windows 10

1) Open Windows Explorer, navigate to My PC.
2) Right-Click on Local Disk (C:) and select Turn On BitLocker.
3) Follow the steps for activation, you will be provided with a BitLocker key. You will need that. We recommend saving it in a word document or to a USB following the instructions provided.
4) Once active, open Windows Explorer again and once again navigate to My PC.
5) Right-Click on Local Disk (C:) and select Turn Off BitLocker.

NOTE: Some builds of Windows 10 will instead list Manage BitLocker, click that and then choose to Turn Off BitLocker.

It is important with Windows 10 to follow these steps as Bitlocker may appear off, but it is in fact partially active. Fully activating and fully disabling will remove BitLocker entirely.

For 3rd party Drive Encryption services, please consult with the software's developers and their User Guides when applicable for disabling or uninstalling.

Anti-Virus Programs

Some Anti-Virus tools will flag the installer for our software as a false positive, which can in some cases result in the "Open Protect Sys Failed" error message.

Disabling the Anti-Virus temporarily during installation will ensure that it's not causing this issue. Please consult with your 3rd party Anti-Virus developer if you require assistance with disabling the program. With the variety of similar tools, it may also be that you have other security software that protects your machine from Malware and Ransomware which may also be similarly falsely flagging our software.

Windows 10 comes with a proprietary Anti-Virus tool called Windows Defender which comes pre-enabled. To disable Windows Defender:

1) Open Settings.
2) Click on Update & Security.
3) Click on Windows Defender.
4) Turn off the toggle switch for Real-time protection.

Once the installation of the software is complete, you can re-enable your Anti-Virus program.

Other Causes

In most cases, disabling Drive Encryption and Anti-Virus tools will correct the issue. There are some other small considerations to be taken into account.

If you compress your hard drives, you'll simply need to decompress them.

Any USB Flash Drives or External Hard Drives should be removed from the machine prior to installation.

Should the issue persist after following the steps in this guide, please contact our Technical Support team by submitting a ticket.

Reboot Restore Rx is a freeware utility developed by Horizon DataSys. This free utility was created in response to the many requests submitted to us by small school systems and libraries that have limited budgets who were looking for a replacement for Microsoft's SteadyState and other commercially available products.

Download Reboot Restore Rx here.

As soon as the software is installed and the machine has rebooted, you have your baseline! Reboot Restore Rx will restore your PC back to that system state on every reboot. This guide will detail how to perform Reboot Restore Rx's basic functions.

Update your Baseline

Want to make changes to your system and keep those changes? A quick update to your baseline is required. The process of updating the baseline is very simple and straight forward with Reboot Restore Rx.

1. Disable the Restore Option

  • Right Click the System Tray Icon
  • Select Disable

2. Make changes to your system

3. Update Baseline

  • Right click the System Tray Icon
  • Select Enable

Once re-enabled, the program will update your baseline.

Recover from Sub-console or Mini OS.

In Reboot Restore Rx you have another great capability. You can restore your system to a baseline even if Windows is unbootable.

We do this from the sub-console. To do this

  • Reboot your system
  • Before Windows you will get the splash screen
  • Press the HOME key repetitively to get into the Menu
  • Select Restore Now 
  • Done!

It's that easy to instantly recover from any OS crash! You will get your system back in seconds.

Uninstall

You may find yourself in an update loop (the program loads into the OS, but then restores the machine, thus in a loop) or with a corrupted Baseline. Unlike Reboot Restore Rx Pro which offers backup states and other more advanced recovery options, the only option available with Reboot Restore Rx is to uninstall the software. To do so:

  • Reboot your system
  • Before Windows you will get the splash screen
  • Press the HOME key repetitively to get into the Menu
  • Select Uninstall 
  • Done!

Conclusion

Reboot Restore Rx is a freeware application that was designed, developed and published with small budget organizations and end-users in mind, that just want to restore their machines to a perfectly working state on every reboot without having to pay anything.
We know that the market has been looking for a replacement for the discontinued Windows SteadyState and other applications out there are too pricey or not nearly as advanced.

Troubleshooting and Support for the freeware is provided through our Community Forum. If you have any questions about using Reboot Restore Rx or the program in general, you'll want to post on the forum where our knowledgable users and monderators will be happy to help you. If you are curious of the differences between Reboot Restore Rx and Reboot Restore Rx Pro, we offer a comprehensive comparison on our website.