NOTE: This process will delete all your current snapshots (LGK and start baseline). The system's current state will then be set as the start baseline
You will also need a version 13 license key (Enterprise/Standard) if you're upgrading from an older version (i.e. version 12, 11,etc) to fully activate the upgraded client install
Horizon DataSys periodically releases major and minor builds for Reboot Restore. In the newest release, we've streamlined the update process, eliminating the previous need to uninstall the older version first.
This upgrade process keeps your current Reboot Restore client settings (restore settings, remote management, etc.)
Standalone Upgrade
- download the latest version
- extract the downloaded ZIP file
- go to Start > search for "command prompt" > run as Administrator
- from the command prompt, navigate to the client installer folder
- run the command
setup.exe /upgrade /autoinstall
Sample below
- the popup below shows up and automatically reboots the PC
- After reboot the client is now updated to the latest version. if you used this method on an older client version (v12, v11,etc) you will need to activate with a purchased key
Upgrade through the Endpoint Manager
- download the latest version in the Endpoint Manager PC
- extract the downloaded ZIP file
- makes sure that you've upgraded the Endpoint Manager first. Navigate to the Endpoint Manager installer and run setup.exe. The popup window below should open > hit OK
- from the Endpoint Manager, select the connected client or the group you want to upgrade
- go to Deploy Options > Send Files
- on the first line, click Browse and select the Reboot Restore client installer folder
- keep second line as is
- on the third line, click the arrow key on the right side and select setup.exe
- add the following switches /upgrade /autoinstall after setup.exe so it should look like this
C:\Receive\Reboot Restore Client\Setup.exe /upgrade /autoinstall
- check "Run as localsystem"
Sample screenshot
- Hit OK. You should see the popup below
- This will silently uninstall the old version/install the new version on the target PCs and automatically reboot them to complete the upgrade.
- Since there is no progress bar on the client or the Endpoint Manager after the above prompt (the client will disconnect temporarily from the Endpoint Manager during this) wait for a couple of minutes until the client automatically reconnects back after it reboots
- If you're using this method on older versions (v12, v11) you will need to activate the clients with a purchased v13 key
Additional Upgrade Options/Notes
If you already have a new version key and want to include this new key in your upgrade process then the process is a bit different (Enterprise only)
(1) Prep your installer
- Download the latest version
- Create a custom setup.ini file using the SETUP.INI Wizard under the Deployment Tools
folder. Place in your new license key when prompted - In the last section, look for the upgrade=0 switch and change it to upgrade =1
- Save the custom setup.ini file and copy to/overwrite the existing setup.ini file
(2) Install
- Open the command prompt as an Administrator
- Navigate to the client installer folder and run the command below
setup.exe /s
- if you get a UAC prompt, click OK
- The dialog box below should show up and automatically reboot the PC
To upgrade through the Endpoint Manager
- upgrade the Endpoint Manager and follow the "prep the installer' guide as outlined in the previous steps above
- from the Endpoint Manager, select the connected client or the group you want to upgrade
- go to Deploy Options > Send Files
- on the first line, click Browse and select the Reboot Restore client installer folder
- keep second line as is
- on the third line, click the arrow key on the right side and select setup.exe and then add the /s switch. It should look like this
C:\Receive\Reboot Restore Client\Setup.exe /s
- select Run as localsystem
Sample screenshot
- Hit OK, you'll see the prompt below
- Since there is no progress bar on the client or the Endpoint Manager after the above prompt (the client will disconnect temporarily from the Endpoint Manager during this) wait for a couple of minutes until the client automatically reconnects back after it reboots
Please submit a ticket if you have further questions