NOTE: For validation and security, proof of purchase (i.e. email address, product key) is required when requesting a temporary password.
Did you forget the password for RollBack Rx Pro?
We can assist you by generating a temporary password for you to be able to log in to the application. Follow the steps below
(1) Get The Encryption String
- reboot the PC
- when the RollBack Rx Pro startup screen shows up, repeated tap the HOME key to access the subconsole password prompt
- Tap the ALT + F1 keys together while on the login screen. This will generate a set of numbers. This is the encryption string.
Sample screenshot below.:
- The next step is to "Submit a ticket" along with the encrypted string retrieved from RollBack Rx, the email address used during the purchase, and the Product ID and Order information for verification.
-
Once the ticket is submitted, support will verify the information and will reply back with a temporary password. Once support has replied, try to login to the subconsole with the temporary password
The username will always be "Administrator". If the provided temporary password did not work, the encryption string may have changed. Tap the ALT + F1 keys together again (repeatedly from the same subconsole login screen) until you get the same encryption string number provided on the initial ticket submission
(2) Set your own password
Once you've successfully logged in with the temporary password, make sure to immediately change your password through the RollBack Rx Pro application console
- Open the RollBack Rx Application Console (right-click tray icon > open RollBack Rx Pro client)
- Login with the temporary password
- go to Settings (Gear Icon) > Access Control
- select the "Administrator" account > click Properties
- type in your new password on both the Password and Confirm text box
click Change and then close the window
Your new password is set. Make sure to document and save it. Close and reopen the Reboot Restore client to test it