Where do I find the Reboot Restore log files?
applies to Reboot Restore Enterprise/Standard and Reboot Restore Rx Pro
In order to resolve certain technical issues with the installation process or otherwise, you may be asked to to retrieve log files for Reboot Restore
Please follow the instructions below
Open File Explorer and navigate to the folders below based on the product you have installed on your PC -- depending on what you have installed
Reboot Restore Enterprise
C:\Program Files\Reboot Restore Enterprise or
C:\Program Files(x86)\Reboot Restore Enterprise
Reboot Restore Standard
C:\Program Files\Reboot Restore Standard or
C:\Program Files(x86)\Reboot Restore Standard
Reboot Restore Rx Pro
C:\Program Files\Shield or
C:\Program Files (x86)\Shield
- Trace folder (if available)
- setup.log
- subconsole.log
- 128.dat
- shield.dat or shield.dat.bak
ZIP the files together and attach to your support ticket on send to the requester
If the attachment is too large or you cannot share it via a cloud-based file shsaring tool, you can submit a new ticket and include your attachment.