---
title: Where do I find the Reboot Restore log files?
description: log files, troubleshooting, reboot restore enterprise, reboot restore standard, reboot restore rx pro, logs
---

[Skip to content](https://support.horizondatasys.com/knowledge-base/where-do-i-find-the-reboot-restore-log-files#main-content)

[Submit a Ticket](https://support.horizondatasys.com/knowledge-base/kb-tickets/new) [Support Portal](https://support.horizondatasys.com/tickets-view)

[![Horizon DataSys - Making It Simple](https://support.horizondatasys.com/hs-fs/hubfs/HorizonDataSys_logo-tagline.png?width=175&height=38&name=HorizonDataSys_logo-tagline.png)](https://horizondatasys.com/)

- [Tickets](https://support.horizondatasys.com/tickets-view)
- [Knowledgebase](https://support.horizondatasys.com/knowledge-base)
- [Login](https://support.horizondatasys.com/_hcms/mem/login)

Open main navigation

Close main navigation

- [Tickets](https://support.horizondatasys.com/tickets-view)
- [Knowledgebase](https://support.horizondatasys.com/knowledge-base)
- [Login](https://support.horizondatasys.com/_hcms/mem/login)
- [Submit a Ticket](https://support.horizondatasys.com/knowledge-base/kb-tickets/new)
- [Support Portal](https://support.horizondatasys.com/tickets-view)
- [Contact us](https://horizondatasys.com/contact/)

[Contact us](https://horizondatasys.com/contact/)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Horizon DataSys Knowledge Base](https://support.horizondatasys.com/knowledge-base)
2. [Reboot Restore Enterprise & Standard](https://support.horizondatasys.com/knowledge-base/reboot-restore-enterprise-standard)

April 28, 2026

# Where do I find the Reboot Restore log files?

## applies to Reboot Restore Enterprise/Standard and Reboot Restore Rx Pro

In order to resolve certain technical issues with the installation process or otherwise, you may be asked to to retrieve log files for Reboot Restore

Please follow the instructions below

**Open File Explorer and navigate to the folders below based on the product you have installed on your PC -- depending on what you have installed**

**Reboot Restore Enterprise**  
C:\\Program Files\\Reboot Restore Enterprise or   
C:\\Program Files(x86)\\Reboot Restore Enterprise 

**Reboot Restore Standard**  
C:\\Program Files\\Reboot Restore Standard or  
C:\\Program Files(x86)\\Reboot Restore Standard

**Reboot Restore Rx Pro**  
C:\\Program Files\\Shield or   
C:\\Program Files (x86)\\Shield

**Make a copy of the following files:**

- Trace folder (if available) 
- setup.log
- subconsole.log
- 128.dat
- shield.dat or shield.dat.bak

**ZIP the files together and attach to your support ticket on send to the requester**

If the attachment is too large or you cannot share it via a cloud-based file shsaring tool, you can submit a new ticket and include your attachment. 

#### [**Submit a Ticket**](https://support.horizondatasys.com/knowledge-base/kb-tickets/new)

- [News and Updates](https://support.horizondatasys.com/knowledge-base/news-and-updates)
- [Reboot Restore Enterprise & Standard](https://support.horizondatasys.com/knowledge-base/reboot-restore-enterprise-standard)
- [RollBack Rx Pro](https://support.horizondatasys.com/knowledge-base/rollback-rx-pro)
- [Endpoint Manager](https://support.horizondatasys.com/knowledge-base/endpoint-manager)
- [Troubleshooting](https://support.horizondatasys.com/knowledge-base/troubleshooting)
- [FAQs](https://support.horizondatasys.com/knowledge-base/faqs)

<http://www.facebook.com/HorizonDataSys> <http://twitter.com/horizondatasys> <https://www.linkedin.com/company/horizon-datasys-corporation> <https://www.youtube.com/user/HorizonDataSysCorp>

Copyright © 2025, Horizon DataSys Corporation