---
title: Where do I find the RollBack Rx Log Files?
description: log files, troubleshooting, rollback rx pro, rollback server edition
---

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August 19, 2025

# Where do I find the RollBack Rx Log Files?

## applies to RollBack Rx Pro & RollBack Server Edition

When we need to troubleshoot issues with a RollBack Rx installation, you may be asked to gather and send log files, 

Please find the following files and folder and attach them to your support ticket.

\- open File Explorer. Navigate to the folders below

**For 64-bit systems:** C:\\Program Files\\Shield  
**For 32-bit systems:** C:\\Program Files(x86)\\Shield

Files to collect: 

**- setup.log   
- subconsole.log  
- 128.dat   
- shield.dat** or **shield.dat.bak**  
\- The **Trace** folder (if it exists)

**Tip:** We recommend compressing the files into a single .zip file before attaching them to your ticket.

If you need more help, you can [submit a new ticket here](https://support.horizondatasys.com/knowledge-base/kb-tickets/new)

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