Knowledgebase: Customer Service
What file types are blocked while submitting a ticket?
Posted by , Last modified by on 31 Mar 2014

As a security measure to prevent potential viruses. Our support portal doesn't allow you to send or receive executable files (such as files ending in .exe). Executable files can contain harmful code that might cause malicious software to download to your computer. In addition, it doesn't allow you to send or receive corrupted files, files that don't work properly. 

♦ Files that cannot be sent or received: 

You can't send or receive the following file types:

.ade, .adp, .bat, .chm, .cmd, .com, .cpl, .exe, .hta, .ins, .isp, .jse, .lib, .lnk, .mde, .msc, .msp, .mst, .pif, .scr, .sct, .shb, .sys, .vb, .vbe, .vbs, .vxd, .wsc, .wsf, .wsh

Messages containing the types of files listed above will be bounced back and returned to the sender automatically. The support portal won't accept these file types even if they're sent in a zipped format.

Here are some examples of zipped formats:

.zip, .tar, .tgz, .taz, .z, .gz, .rar

♦ Zip file within another zip file: 

It isn't possible to send a password-protected zip file containing a zip file. Please de-compress all files or remove the password protection if possible.

♦ Maximum file size:

You can send and receive messages up to 25 megabytes (MB) total including attachments. Any message that exceeds this limit will not be delivered and will be returned to the sender.

If you do require further assistance on how to submit a file for support, submit us a ticket.

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