Knowledgebase

RollBack Rx Professional and Home Edition as well as Drive Vaccine and Reboot Restore Rx are all compatible with cloud-based applications such as Dropbox and Google Drive.

Our programs work by protecting the harddrive on the local level. Cloud-based applications are entirely structured around offshoring data onto an external server, most commonly at these companies’ sites.

Any restore done by our program will strictly be to refresh data, drivers, registry entries, etc., only found on the local drive. Therefore any data uploaded to the cloud will be untouched.

Horizon DataSys produces invoices for all orders purchased via quote. We understand that our users require an invoice for these purchases and make them readily available.

All invoices are uploaded to the User Profile of the email listed on the original quote. The invoice may not be up right away as it can take 2 to 3 business days to have an invoice produced and uploaded.

The following is a step-by-step guide on how to locate and download your invoice.

1) Go to our Support Page and log in with the email address used to purchase the program.



2) On the top bar are a few options, click on the ‘My Invoices’ option.



3) Locate the invoice needed and click the download link to initiate the download.



NOTE: If an invoice does not appear under your invoices, it may be under your Organization’s invoices.



If you continue to have issues locating your invoice, please “Submit a Ticket” with the email address used during purchase and, if possible, include the Quote Number from the purchase.

Although our software has Authenticode with Microsoft, there are still times when users should disable Secure Boot before installing our software (read why here).

Each manufacturer has their own process for disabling Secure Boot, but there are a few general guidelines you can follow for any machine.

Enter the BIOS

The first step is to enter the BIOS of your machine. Generally, pressing one of the f-keys on the keyboard while booting up the PC will do this. Pay attention to your boot-up process as there will be a small note that states how to enter the BIOS and/or Setup of the machine before Windows loads.

Locate and Disable the Secure Boot Option

Once you’re in the BIOS look for the Secure Boot option. This option is generally found under the Security tab, Boot tab, or Authentication tab.

Change the selection from On to Off.

Save changes and exit. The PC will reboot.

Install Our Software

Finally, with Secure Boot disabled, you can safely install our software on any manufacturer machine.

NOTE: Do not disable Secure Boot while our software is installed. If you have already installed our program please uninstall the program and then disable Secure Boot.

Once in a while you’ll come across a point where an installer for a specific program is taking a while to complete. You will first want to make sure whether you can replicate the issue without Rollback Rx installed. If there are no delays without Rollback Rx, then the most likely reason is due to the inability to create a system restore point when Rollback is installed.

Rollback Rx will sometimes lock the hard drive on certain machines and can prevent any third party applications from creating a system restore point.

A simple work around is to release the “Lock” that Rollback Rx has on the drive by going into the command prompt and entering  the following in the command prompt:

Shdcmd.exe /defrag /enable /u Administrator /p password

This will temporarily release the “Lock” on the hard drive and will allow your installer to create a system restore point. Keep in mind that, although this command switch includes the word defrag, there is no relation to windows defragmentation or the Rollback Rx snapshot defrag.

An important thing to note is that this is a temporary window. Once you restart the machine, Rollback will once again regain control of your hard drive and can prevent your installer from creating a system restore point.  

If you have created a snapshot after using defrag command, you may see an increase in the snapshot size as Rollback Rx will need to capture the system restore point as well as any action done by the third party installer.

If you have any other questions, please contact us via chat or create a ticket.

When you go to install our software, you may encounter an error message "Open Protect Sys Failed". This error message may appear when installing RollBack Rx Pro, RollBack Rx Home Edition, Reboot Restore Rx Pro, and Reboot Restore Rx.

Reason

This error message occurs when the two components of the software, the Windows Client and the Subconsole, are unable to communicate. When this happens, this is due to a 3rd party program or service, or Windows own proprietary services. In this guide, we'll detail what services may cause this error and how to best resolve this issue.

Drive Encryption

You may be using drive encryption to protect your data from unauthorized access. A feature of RollBack Rx and Reboot Restore Rx is that it will encrypt drives and data from unauthorized access. Windows, however, will only allow for one Drive Encryption service to be active. So if you have any drive encryption services active, this will often conflict with the installation of our software, which will often result in the "Open Protect Sys Failed" error message.

The most common of these is the Windows proprietary service, BitLocker. BitLocker has been included in Windows 7, 8.1, and 10. With Windows 7, it's only available in the Enterprise Edition; with Windows 8.1 and 10 it's available in every edition but the Home Edition. It's also worth noting that all Surface Pro tablets come with BitLocker enabled.

NOTE: If you are unsure if you are using BitLocker, you can check Disk Management to determine if it's active.

The process for disabling BitLocker for each OS varies slightly.

Windows 7

1) Open Control Panel; select System and Security.
2) Select BitLocker Drive Encryption.
4) Select Turn off BitLocker
5) A prompt will appear, choose Decrypt Drive to confirm.

Windows 8.1

1) Open Control Panel; select System and Security.
2) Select BitLocker Drive Encryption.
3) You will need to unlock your C: drive and any other drives you wish to cover with the software. Select Unlock drive and enter the password and select Unlock.
4) An option should then become available to Turn off BitLocker, select that.
5) A prompt will appear, once again choose to Turn off BitLocker to confirm.

Windows 10

1) Open Windows Explorer, navigate to My PC.
2) Right-Click on Local Disk (C:) and select Turn On BitLocker.
3) Follow the steps for activation, you will be provided with a BitLocker key. You will need that. We recommend saving it in a word document or to a USB following the instructions provided.
4) Once active, open Windows Explorer again and once again navigate to My PC.
5) Right-Click on Local Disk (C:) and select Turn Off BitLocker.

NOTE: Some builds of Windows 10 will instead list Manage BitLocker, click that and then choose to Turn Off BitLocker.

It is important with Windows 10 to follow these steps as Bitlocker may appear off, but it is in fact partially active. Fully activating and fully disabling will remove BitLocker entirely.

For 3rd party Drive Encryption services, please consult with the software's developers and their User Guides when applicable for disabling or uninstalling.

Anti-Virus Programs

Some Anti-Virus tools will flag the installer for our software as a false positive, which can in some cases result in the "Open Protect Sys Failed" error message.

Disabling the Anti-Virus temporarily during installation will ensure that it's not causing this issue. Please consult with your 3rd party Anti-Virus developer if you require assistance with disabling the program. With the variety of similar tools, it may also be that you have other security software that protects your machine from Malware and Ransomware which may also be similarly falsely flagging our software.

Windows 10 comes with a proprietary Anti-Virus tool called Windows Defender which comes pre-enabled. To disable Windows Defender:

1) Open Settings.
2) Click on Update & Security.
3) Click on Windows Defender.
4) Turn off the toggle switch for Real-time protection.

Once the installation of the software is complete, you can re-enable your Anti-Virus program.

Other Causes

In most cases, disabling Drive Encryption and Anti-Virus tools will correct the issue. There are some other small considerations to be taken into account.

If you compress your hard drives, you'll simply need to decompress them.

Any USB Flash Drives or External Hard Drives should be removed from the machine prior to installation.

Should the issue persist after following the steps in this guide, please contact our Technical Support team by submitting a ticket.

So, you’ve just finished installing RollBack Rx Pro or Reboot Restore Rx Pro (formerly Drive Vaccine) on your End User machines. It’s configured just how you want it, you’ve ran your initial tests and the program is working fine. You’re about to settle back in at your desk with a fresh cup of coffee when you realize there’s one final step left before you can call it a day – installing the RMC, the free centralized management tool.

Luckily, installatiing and running the RMC is as easy, if not easier, than setting up the program itself. After reading this quick guide I’m sure you’ll feel confident using this tool.

To start with, when you download either of the two programs from our site, the .zip file will contain a second folder identified as the “(Program Name) Remote Management Console”. Be sure to unzip this folder if you downloaded the program, and then open up the folder.

Simply run the Setup.exe Application. The x64.exe Application should be reserved for failed installs while running the Setup.exe.

Installing the RMC does not require a reboot. So don’t worry about that. Simply follow the on-screen instructions and you should be finished with the installer in just a few seconds. Please ensure that you are installing both the Service and the GUI.

Next up is to run the RMC itself. Open up the program from the newly created desktop icon, and you’ll be greeted with an intro screen requesting a username and password, as well as the Server IP and port. By default, this will be set to the local machine ip (127.0.0.1) and Port 9000. If you’re running the RMC from this same computer, these default settings are sufficient. If you are running the server control portion on another PC, please enter that computer’s IP address or Machine Name to connect through.

NOTE: The username and password requested here are not the same as the ones set for the end users. By default, the username is Administrator and the password is left blank. Simply click on Login to enter into the RMC.



Now we're in, and as you’ll see the RMC tool is quite simple in its layout. There are default groups located on the left-hand side, with a display (which can be visually changed to suit your preferred style) on the right-hand side highlighting all the connected PCs. Users which are online will be colorful, while users who are offline will appear greyscale.

Getting Started

The first thing a Network or System Administrator may want to do is set up a Username and Password for the RMC itself. To do so, click RMC in the top-left corner and select User Management from the drop-down menu. A new window will appear with the current Administrator being listed. If you wish to start creating other Administrators or Users with variations in their permissions, simply click Add and fill out the requested properties.

To change the settings of existing users, highlight the user and select Properties, or select Change Password to update the password. Do remember by default the Administrator has no password, so you may want to update it immediately to include one.

Now that our users are configured, it’s time to start setting up our workstations. The first thing we should do is place the end users into the appropriate group.

Group Settings

By default there are several built-in groups which divide the clients, by their Windows OS, Activation status, whether or not they are currently online or offline, and a single group containing all clients.

If you'd like, you can also create groups by right-clicking whitespace on the left-hand menu and selecting “Add Group”, or clicking on RMC and selecting “Add Group” from the drop-down menu. Complete this action by giving the group a name, writing in a description and selecting OK.

Adding clients into your group can be done by dragging and dropping the clients into the appropriate group. Removing clients can be done the same way, or by right-clicking the desired PC and selecting “Remove from the Group” in the drop-down menu.

Deleting groups can be done from the RMC menu as well, or by right-clicking on the group and selecting “Delete Group”.

Grouping PC's together makes general management of the clients within that group much easier.

Taking Control

You have your Administrator permissions set and the PCs connected, placed in the appropriate group. Now you are in control to manage the machines as you please.

The RMC can be configured to issue out commands to individual PCs by highlighting one, right-clicking, and selecting one of several options available, i.e. taking a new snapshot, rolling back the system, deleting snapshots, defragging, issuing commands, sending files, remoting in (Windows enterprise needed), shutting down, restarting, locking the screen, or completely changing the configuration of RollBack Rx Pro or Reboot Restore Rx Pro’s settings by selecting “Client Settings” from the menu.



As you can see, the Client Settings menu gives you full control over the function of the program, from its appearance to the end user down to the functioning of the program. This is one of the most useful tools the RMC has, as it allows for quick changes to be issued to connected users on the fly without the need to physically go to each machine. These can be issued individually, to groups, or to all connected machines at the same time.

Staying Informed

Administrators may want to stay informed in regards to the program and we offer two tools to provide insight: 1. The Alert Settings, and 2. The Event Logs.

The Alert Settings can be found by selecting the RMC button and clicking “Alert Settings” from the drop-down menu. Once selected, a new window will appear presenting a few different options for an email to be sent out to the administrator such as if the client has been offline for a certain number of hours, or free space is getting low on the drive.



By entering in an active email address the RMC will issue information based on these options, keeping the administrator up to speed on all of the connected clients.

Keeping an eye on the functions of the RMC and its connected PCs can be done through the Event Logs. This information is key when troubleshooting any issues. The logs can be found by selecting the RMC button and clicking “Event Logs” from the drop-down menu.

Selecting “Save As” will export the data into a “.log” file, which can be sent around easily to whoever may need it.

Finally, we come to exporting client information. The RMC allows for users to export all connected client PC information into an XML file. This can be found by selecting the RMC button and clicking on “Export client to XML” from the drop-down menu. From here, the administrator needs to write in a name and choose a save destination, then click Save.

NOTE: After you export the XML file, you can change the file type to .CSV which may make the data more readable.

Additional Support

If you’ve come across an issue you still don’t understand after reading through the this Starter Guide as well as the appropriate program's User Guide, then feel free to get in touch with the support team here, or by calling in at 1-800-496-0148.

RollBack Rx Professional Edition (v11.1) and RollBack Rx Home Edition (v11.1) have changed the way the software handles Baseline Management.

Previously you would have to update your Baseline or restore to it from the Baseline Manager, but Version 11.1 streamlines the Baseline Management process.

Here's how you update your Baseline for either RollBack Rx Home Edition or RollBack Rx Professional Edition (v11.1 and higher)

1) Open up the program and navigate to your Snapshots.

2) Unlock your current Baseline by right-clicking on it and selecting 'Unlock'.

NOTE: By default, your Baseline will be labeled as 'Installation'.



3) Once unlocked, right-click again and delete the snapshot

IMPORTANT: Deleting a snapshot will also delete any and all data contained within that snapshot!

4) Your next snapshot chronologically will become the new Baseline! If there are multiple snapshots before the snapshot that you'd like as your new Baseline, you'll need to delete them as well so that the snapshot that you'd like as your Baseline is the first snapshot chronologically.



IMPORTANT: Deleted snapshots may not immediately reflect free disk space. Run the snapshot defragmenter after deleting snapshots to consolidate and reclaim disk space.

For any questions and/or comments about RollBack Rx Professional Edition, please Submit A Ticket and a Senior Technician will respond to you within 24 business hours. For any questions/comments about RollBack Rx Home Edition, please post on the Community Forum.

Every engineer faces a similar philosophical challenge when designing a product, no matter the product is a car or a software. For example, to make a car go faster, you need a more powerful engine but more powerful engine consumes more fuel. To save fuel, you need to make the engine smaller but smaller engine produces less power. Therefore, better engine design is the one that improves the balance of these opposing factors. The same thing for the Rollback Rx design, there are opposing factors of restoring speed and disk space consumption.

The new Rollback Rx kernel design gives us the best of both worlds: Fast Restore Mode and Space Saving Mode. When you are in the Fast Restore Mode, The kernel drivers give priority to restore speed. It utilizes as much disk cache as possible and it simplifies as much disk IO as it can. While in the Space Saving Mode, the kernel drivers give priority to disk space consumption and system stability. It uses less disk cache and focuses on disk IO stability as the priority.

More importantly, you can switch between the modes seamlessly.

 Rollback Rx will automatically switch the kernel to the Fast Restore Mode when you are restoring a snapshot.

You can manually switch from Fast Restore Mode to Space Saving Mode or you can configure program settings to automatically switch to Space Saving Mode when creating a new snapshot or if the system has not been restored in X amount of time.

 

If you have any questions please let us know.

If you're handling a big batch of PCs and you're trying to migrate them to the new versions of either Reboot Restore Rx or Rollback Rx Pro, you may find that having two instances of the remote management tool open at the same time might be hugely beneficial to you.

 

So here's how to get that done! Make sure you follow the steps as carefully as possible, it does require some minor adjustments in the regedit.

First, uninstall all instances of the RMC 

- Run the install for the different  (preferably an older build) RMC and after installation, make sure you create a separate setup directory and not the default, for example, install into a folder called RMC1.

- Run the program once, then exit.

- Go into services, find and stop the RMserver service.

- Now find the RMC1 folder, open the Settings.ini file with Notepad and add the line below at the bottom

[RmServer]
port=9001 (or whichever port number is available) 

- Now go into regedit and navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RmServer

- Select DisplayName and rename the default RmServer to whichever, for this example we'll call it RmServer1

Run the RMC now and it should work.

Now for the second one you follow the same steps (using a different build), just remember to change the directory again as they should be separate.

NOTE: You could change your 10.X RMC to 9001 and when you run the endpoint manager (11.1 build) you don't have to run through this entire process again since the default should still be different to the one you set up. (directory still need to be changed)

 

Contact Technical Support if you have any questions or concerns.

RollBack Rx Pro and Reboot Restore Rx Pro were recently updated to Version 11, which now allows for Windows 10 Feature Updates (formerly known as Creator Updates) to be installed without any negative effects for your machines. Each program will temporarily disable select elements of the software while the updates are running. This prevents the machine from changing the infrastructure of Windows 10 while affecting our software in a negative way.

First off, you will need to be using Version 11. If you're using an older version of the software and need to upgrade to Version 11, please contact our sales team. You can ask your Sr. Account Executive; or you can always email us at sales@horizondatasys.com, call us at 1-800-496-0148 option 1, submit a ticket, or chat with us using our live chat system.

Once you've installed the appropriate version, there are certain steps to follow to ensure that you are configuring the software correctly.

RollBack Rx Pro

IMPORTANT NOTE: Selecting this option for RollBack Rx Pro means that your snapshots will be deleted after the installation of a Feature Update. You will want to transfer any important data over to your current state prior to installation to avoid any unwanted data loss. 

1) Open up RollBack Rx Pro, select Tools > Settings



2) Navigate to Advanced Settings, once there, ensure that "Allow install of Windows Updates that cannot be rolled back" is checked.





Reboot Restore Rx Pro

1) Open up Reboot Restore Rx Pro and navigate to Tools & Settings and then click on Settings.

2) Navigate to Program Settings, once there, ensure that the 'Allow install of Windows Updates that cannot be rolled back'

NOTE: With both programs these settings can be changed from the Endpoint Manager, you can also preconfigure these settings using our various Deployment methods.

For any further questions and/or comments about Windows Updates, RollBack Rx Pro or Reboot Restore Rx Pro; please Submit a Ticket and a Senior Technician will respond to you within 24 business hours.

 

Reboot Restore Rx Pro (formerly Drive Vaccine) was updated to Version 11; and when it did it brought a lot of new features to our baseline management features, and in particular Windows Update management. If you're using Version 10 you'll want to consult its guide for automatic Windows Update installation. That guide can be found HERE.

This guide is meant to guide you through how to configure the program to install Windows Updates automatically on a schedule with an explanation on what the various features and options offer as well as recommended best practices.

First Steps

Either when preparing to deploy or installing the program through a single setup, one of the first things you'll need to do is configure Reboot Restore Rx Pro Version 11 to accept Windows 10 Feature Updates. The program by default will accept other Windows Updates but we need to ensure that the program is configured to handle the Feature Updates. To do so:

1) Open up Reboot Restore Rx Pro and navigate to Tools & Settings and then click on Settings.
2) Navigate to Program Settings, once there, ensure that the 'Allow install of Windows Updates that cannot be rolled back' is checked.

The full guide can be found HERE.

Configuring A Schedule

Once you've configured the program to accept Feature Updates you can proceed to set up a schedule. Here's how:

1. First thing you'll need to do is to check the box for Windows Update installation.

2. You can also select how to install other updates for third-party programs and services (i.e. Anti-Virus, Web Browser, Java, etc). We have a guide on how to set this up HERE.

3. Next, you choose whether you wish to install the updates on a particular day, every day, or manually. If you choose every day or a particular day, you then have to choose a time frame. Do note the time is in 24 hours. If you're running updates manually, you don't need to set a schedule. Just select 'Run Schedule Now' whenever you wish to install pending updates.

4. Optionally you can select to lock the screen. This ensures that the update process is not disrupted and that users are aware that it's updating.

5. Shutdown commands can be ran once the update is complete to conserve on power.

Once you've set everything up you're ready for the program to automatically install updates for you!

Best Practises

Here at Horizon DataSys we are often asked what the recommended configuration is for this setting. What we recommend is a 4-5 hour window once a week. It's best to schedule this at a time when users are not using the machine. We also recommend locking the screen with the program set to shut the machine down once updates are complete.

If you're finding that not all updates are installing, you can increase the time period by an hour or two to give the program enough time to install the updates.

For any further questions and/or comments about Windows Updates or our software; please Submit a Ticket and a Senior Technician will respond to you within 24 business hours.

These programs support:

Deutsch (German)

English (English)

Espanol (Spanish)

Hrvatski (Croatian)

Japanese (Japanese)

Polski (Polish)

Portugues (Portuguese)

Srpski (Serbian)

Svenska (Swedish)

Tieng Viet (Vietnamese)

Simplified Chinese

To change the language please go to Tools & Settings -> Settings -> Language. Select the option you prefer, then click OK.

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