Knowledgebase: RollBack Rx
Can I transfer my license key from an old machine to my new system?
Posted by , Last modified by on 07 Oct 2013

Prior to transferring the software(i.e RollBack Rx, Drive Vaccine or Drive Cloner) onto a new system - please uninstall the software solution from the old system in order to release the license to the license server. After the un-installation, the software can be re-used onto the new system using the same Product ID

These software solutions uses the hard drive's serial number as the unique identifier for a client registration. If the software has not been uninstalled from the old system, the software installer will think that this is a new activation.

If the old machine's hard drive have unexpectedly crashed and you could not uninstall the software :

Please send your Product ID along with the email address used during the purchase to our support desk by submitting a ticket and we will reset the Product ID for the software.

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Comments (1)
Benjamin Muller
22 Dec 2013
All my previous installations of Rollback Rx 9.x have crashed and I do not have them running on any computer. I have purchased and installed Rollback Rx 10 on three computers, but now I have purchased a computer for my granddaughter and would like to install for them Rollback Rx 9.x. Please reset the Rollback Rx 9.x product ID, so that I can install it (and maybe for another of my grandchildren). Thanks and Best Regards

Benjamin Muller