Knowledgebase: Customer Service
Refund Policy
Posted by Jester Santos, Last modified by Jester Santos on 09 Aug 2021

Horizon DataSys firmly believes in providing excellent customer service. We will provide support and will resolve any problems with our software the best that we can.

However, there may be some people for whom our software may not work. To allow you to ensure that our software works for you, we provide a 14-day trial period with full functionality. We believe that a potential customer has plenty of chance to carry out a thorough review and test it within this period.

If you did choose to buy the software, we offer an additional 30-day refund window. This will have a 15% admin/processing fee because, by this time of purchase, we have already incurred costs with license issuing, user profile creation, and e-commerce transactions. We also expect that if you should look for this refund, you have at least submitted one Support Ticket to help resolve your problems.

Our detailed refund policy can be found here.

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