The disk total sectors is not consistent with the disk size, setup cannot continue
Posted by , Last modified by on 03 Sep 2015
RollBack Rx has two components: the pre-OS subsystem recovery console and the Windows component (drivers and UI). When we install the Windows component, RollBack Rx gets the disk information, such as the size of the drive, and how many sectors it has from the Windows OS.
When we install the pre-OS subsystem recovery console RollBack gets the disk information from the BIOS (there is no Windows at the subsystem level). Logically, the disk information should be the same. After all it's the same disk.
In some cases, our staff will send a test build where we tried to make an "intelligent guess" to setup RollBack Rx according to the most logical disk information to get RollBack Rx installed. However, sometimes the program will still not run smoothly after this setup. That's because either the BIOS or Windows does not like "the side" that RollBack Rx has picked.