RollBack Rx and/or Windows failed to boot after installation
Posted by , Last modified by on 20 Jan 2016
RollBack Rx is not a typical Windows application, and in order for the software to bounce out of failed Windows updates, driver failures, or BSOD’s, it needs to modify the Master Boot Record (MBR) in order for our software to be called and load prior to Windows launching.
But occasionally certain PC configurations do not allow for the modification of the MBR to take place, such as a firewall or antivirus software preventing those changes from happening. This can either prevent the installation from running, or simply have the system fail to boot into Windows after installation.
In this case, there are two courses of action the end user can take:
(NOTE: If during the DOS Uninstall option Windows still fails to load, please reset the machine and press the HOME key when the RollBack Rx splash screen appears. From this subsystem menu, choose the Uninstall option, and then proceed to submit the log files).
Once the files have been submitted, the senior technicians will review them and attempt to fix the issue(s). All correspondence will be handled through our support system, and can be viewed any time.