Knowledgebase: RollBack Rx
I forgot RollBack Rx Pro password. What do I do? v10 v11 v12
Posted by , Last modified by Jester Santos on 12 Dec 2022

Did you forget the password for RollBack Rx Pro?
We can assist you by generating a temporary password for you to be able to log in to the application.

NOTE: For validation and security, proof of purchase (i.e email address, product key) is required when requesting a temporary password.

1. During the sub-console password prompt of the RollBack Rx: (Below is a screenshot of what it should look like) 


2. The next step is to press: 'Alt-F1' simultaneously - If done correctly, RollBack Rx will provide an encrypted string: (Such as below)



3. The next step is to "Submit a ticket" along with the encrypted string retrieved from RollBack Rx, the email address used during the purchase, and the Product ID and Order information for verification.

 Once the ticket is submitted, technical support will verify the information and provide you with the temporary password for the RollBack Rx console.

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