In order to resolve certain technical issues with the installation process or otherwise , it is necessary to retrieve 'log files' of RollBack Rx.

After you log into the Windows, please collect the following files from:

C:\Program Files\Shield [64-bit machine] or 

C:\Program Files(x86)\Shield [32-bit machine]

and attach them in your Support ticket:

1. setup.log
2. subconsole.log
3. 128.dat
4. shield.dat or shield.dat.bak
5. The Trace folder (if available)

FYI: We recommend that you ZIP the files together before attaching the ZIP file it to your support ticket.

If you require further assistance, contact Horizon DataSys Support: "Submit a Ticket".