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License Upgrade process FAQs

qualifications and conditions for upgrading your license key to the next major build 

Horizon DataSys periodically releases major and minor upgrades for our software solutions. Here are some frequently asked questions (FAQs) about the license upgrade process.

(1) Can I use my older Product ID with the new major release?

No. Each major release uses a different license format.

(2) Am I qualified for a free license upgrade?

Please check our software upgrade policy here to see if you are qualified for a free upgrade.

In summary
  • For purchases with no maintenance contract: If Horizon DataSys publishes a new version within 60 days of a purchased software license, the customer will be entitled to a free license upgrade to the new release.
  • Do you have an active annual maintenance package or contract? Then you are entitled to a free license upgrade.


(3) If I qualify for a free license upgrade, is the upgrade automatic?

No. The older key is queued for deletion once a new key is issued, which is why we don't automatically upgrade keys. A major release also requires uninstalling the older version first (either manually or automatically).


(4) If I qualify for a free license upgrade, how do I get my new Product ID?

Please submit a support ticket to request a license upgrade.
Please allow a minimum of 1-2 business days for us to respond with an upgrade key, as we expect delays during the initial release dates.

To expedite your request, please be sure to include the following:

  • Your Proof of Purchase (order reference number or quote number)
  • Your Account Email Address (the email address you used to purchase the software)
  • Your Product ID / License Key


(5) Additional notes for volume license key upgrades

For users with volume license keys, please note and confirm your acceptance of the following conditions when submitting a license key upgrade request:

  • We will issue a new license key
  • You retain usage of your older key (e.g., version 12) for 60 days to give you time to migrate to the newer version
  • After 60 days, the older key is revoked.

If you have any questions, feel free to ask your Sr. Account Executive, or you can always email us at sales@horizondatasys.com, call us at 1-800-496-0148 (option 1), submit a ticket, or chat with us using our live chat system.