Knowledgebase: Customer Service
Refund Policy
Posted by Jester Santos, Last modified by Jester Santos on 23 Oct 2015

Horizon DataSys firmly believes in providing excellent customer service. We will provide support and will resolve any problems with our software the best that we can.

However, there may be some people for whom our software may not work. To allow you to ensure that our software works for you, we provide a 14-day trial period with fully functionality. We believe that a potential customer has plenty of chance to carry out a thorough review and test it within this period.

If you did choose to buy the software, we offer an additional 30-day refund window. This will have a 15% admin/processing fee because by this time of purchase, we have already incurred cost with licenses issuing, user profile creation and e-commerce transactions. We also expect that if you should look for this refund, you have at least submitted one Support Ticket to help resolve your problems.

Our detailed refund policy can be found here.

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