When you purchase a license key for a software solution (i.e- RollBack Rx, Drive Vaccine or Drive Cloner)  from Horizon DataSys, there is no limit to the number of times that license key may be activated - these licenses are perpectual as well.

Single license key can only be used on a single machine at any given time. 

When you use the license key for the first time it will "lock" itself to that specific computer. If you subsequently do a proper uninstallation of the software from that PC, your license key will automatically be "freed" up for you to reuse.

If you own a single Product ID on which you have multiple license keys then a single key can't be isolated and reset. Instead that Product ID  will be reset. All the machines on which you have the software installed with that Product ID will initiate an activation check. If they're connected to the internet this will occur in the background and you won't even notice this automatic re-activation. Any of your licenses key that are not currently "locked" on any machines will then be "freed" up and are available for reuse.

In order to resolve this error:  Please "submit a ticket" with that Product ID and your email address that you used for the purchase.

The following information applies to Drive Vaccine 10.x versions.
 
Summary 

This article explains the minimum hardware requirements to install Drive Vaccine v10.x
 
Details 

To setup Drive Vaccine on a computer, your PC must meet the following minimum hardware requirements:

Processor- 2 Ghz or higher

RAM- 512MB or higher

Storage Media

• Hard Disk Drives minimum 2GB Disk Free Space
• CD-R/RW, DVD-R/RW, DVD+R/RW
• PATA (IDE), SATA, SSD

Supported Operating System

• Windows 8.x all Editions 
• Windows 7 all Editiions SP1
• Windows Vista all Editions SP2
• Windows XP Home Edition SP3
• Windows XP Professional (x32 SP3 / x64 SP2)

Support Partition Style

• Support MBR & GPT Partition on Windows 7 & 8.x Operating System

Support File Systems

• FAT 16/32, NTFS

Note: Any antivirus or or anti-malware applications must be temporarily disabled during installations.

Product Activation can be done over the Internet using Internet Connection OR By contacting support for Offline Activation (without using the Internet).

If you have trouble installing Drive Vaccine- contact Horizon DataSys technical support -> "Submit a Ticket"

Administrators- Did you forget the password to the Drive Vaccine?  Password recovery is possible through the technical support of Horizon DataSys 

Follow the below steps for Password Recovery on Drive Vaccine version 10.2

The Drive Vaccine version 10.2 has its subconsole on text-mode by default. In order to perform password recovery, you will need to switch Drive Vaccine subconsole to graphic-mode.

1. In order to do this: When the system is booting up- press 'Ctrl-F8' to retrieve the sub-console recovery menu (this is different from the subconsole menu itself) See below screenshot:

Enter Choice: 4 Start Drive Vaccine PC Restore Plus. (Force Show Logo) - to switch Drive Vaccine from text-mode to graphic-mode. 

2. Once Drive Vaccine has switched to graphic-mode, your Drive Vaccine home screen will change. See below screenshot:

3. Press the 'Home' key to enter into the Drive Vaccine sub-console (Graphic-mode). Once you do that, a password prompt will appear. See below screenshot:

4. Press Alt + F1 keys at same time. This will provide an encrypted string of the password. See below screenshot:

5. The next step is to "Submit a ticket" along with the encrypted string retrieved from Drive Vaccine, the email address used during the purchase and the Product ID and Order information for verification. 

6. Once the ticket is submitted, the technical support will verify the information and provide you the password for the Drive Vaccine console.

Horizon DataSys is very concerned that the Customer experience with our software be a pleasant one. Therefore, we provide a free fully functioning trial period, so that you may fully evaluate our software and make an informed buying decision. You should know exactly what you're getting before you purchase.

Obviously, we have had to place some reasonable limits on this offer, and they are as follows:

1. You may install a Free Trial once and only once on a machine. Uninstalling and reinstalling the trial copy will not reset the time period on the trial period.
   
   
2. The free trial period is for 14 days.
   
   
3. Once you install the software, please ensure that your testing is completed within the 2 weeks. The software cannot be re-authorized for a further trial period on that machine.
   
   
4. The trial software is fully functional -- that is, you can do everything with it that you can with a fully licensed copy. This will allow for rigorous testing.
   
   
5. Once the trial period is over, the software will stop working. The only options at that point are to either uninstall or activate the software by purchasing a license.
   
   

 If you have any sales related questions -> "Contact Sales"

We’ve all been there. Tuesday hits and Microsoft releases a slew of new Windows updates. After spending time downloading them, they sit there waiting for your approval. After a while you think, “All right. Might as well.” You click accept and the install starts. The PC then asks for a reset to finish. You accept and watch as the PC turns off and back on.

Then the screen loads up and boom –the dreaded Blue Screen of Death (BSoD).

Wait, what? You just downloaded an update.

What happened? Who is responsible for this?

The easy answer for some people is to blame RollBack Rx or Drive Vaccine. Why? Because our software is designed to instantly get people out of disasters. In their minds, this counts as a disaster and therefore the software should be able to get out of it. Fairly enough, our software does allow the user to load up an older snapshot with RollBack Rx, or load into the “LGK” (Last Good Known) image on Drive Vaccine, erasing the mistake most of the time. But there have been some updates where even RollBack Rx and Drive Vaccine weren’t able to get out. The reason is Windows was so heavily altered that it effectively removed, blocked, or deleted our subconsole system. RollBack Rx and Drive Vaccine are good – very good – but there’s nothing that can withstand deep rooted changes of the entire OS.

In response to this our software by default now only downloads Windows updates, but does not install them. It opens the door for the user to proceed, but it’s up to each individual whether or not to step in right away, or wait for the all clear by our team (announced in this forum thread here: http://bit.ly/113jHvh).

When something went wrong with our software

That’s not to put all the blame on Microsoft, as there have been moments where our software was at fault. It doesn’t happen often, but there’s a surefire way to know when something went wrong with our software and when it did not. Simply enough if it was our software that was at fault, the subconsole system will simply be removed entirely.

In this case the best course of action would be to go to support.horizondatasys.com and Submit a Ticket. If possible, once back into the machine, navigate to Program Files --> Shield and attach these four files to the ticket (preferably merged into one zip file): 128.dat, shield.dat, subconsole.log, setup.log.

In the ticket description box please define what OS you’re using, what build number of RollBack Rx or Drive Vaccine you’re running (which can be found by navigating to the About menu), and define the steps you took before the issue occurred. The more information provided the better. A technician will review the ticket and respond within 48 business hours.

When the software is not at fault

Let’s say the BSoD happened.

You reset the PC, press the ‘HOME’ key and boot into the subconsole menu for either RollBack Rx or Drive Vaccine. If you can enter into this subconsole after a Windows update, then our software is still in tact. Even if a snapshot cannot be loaded, or the “LGK” in Drive Vaccine cannot load, then this is due to the Windows update itself and not the software being ineffective.

This is why the software team here at Horizon DataSys cannot stress enough how important it is to follow our Windows updates thread here on our community forum. From there all announcements are made first in regards to updates.

We also share our information through our Facebook page (www.facebook.com/horizondatasys) and our Twitter @HorizonDataSys.

Information is power!

Drive Vaccine v10.4 released a new build (2700650506) on August 24, 2015 which changed the way the software automates updates.

Previously, the program would ask for the user to enter in a day of the week, with a start time and end time for the updates to download and install. However, this system proved to have some logical issues such as the Windows updater only being triggered to run and install updates once, leaving some updates uninstalled, and the possibility of updates not finishing before the allotted end time, resulting in partially installed or failed updates.

The new automated update system fixes those issues by working in this new order of operations:

1.        At the specified start time Drive Vaccine will reset the system and restore from its stored snapshot.
2.        Once the clean snapshot is loaded, Drive Vaccine will enter into Manual restore mode.
3.        Windows updates and *Other updates will be triggered to run and install.
4.        The software will allow the system the necessary resets it needs to complete the installations.
5.        Windows updates will be pinged again to see if there are any more pending updates. 
          If so, these updates will be applied. If not, proceed to Step 6.
6.        Drive Vaccine will enter back to its previously configured restoration mode.
7.        Drive Vaccine will automatically update the baseline, applying the changes to the snapshot.

There is no more allotted end time to the update schedule. The process will instead finish once all updates have been applied.

For any questions and/or comments about Drive Vaccine, please Submit a Ticket and a Senior Technician will respond to you within 24 business hours.

*Other updates will only be triggered to run once.  Windows updates will be triggered multiple times to ensure there are no remaining pending updates.

The following steps are applicable to disable automatic Rootkit scan on Avast Internet Security:

1. Open Avast's main menu

2. Click on Settings > Troubleshooting tab

3. Uncheck "Enable rootkit scan on system startup" (See below screenshot)

The following steps are applicable to disable automatic Rootkit scanning in Norton Internet Security 2014:

1. Open Norton Internet Security 2014 Console Window.
   
   
2. Click on "Performance" tab. (See below screenshot)
   
   
   
   
3. Click on "Settings" tab. (See below screenshot)
   
   
   
   
   
   
4. Click on "Computer Scan" tab. (See below screenshot)
   
   
   
   
   
   
5. Now on the right side of the console, you will notice the option "Rootkits and Stealth Items Scan". (See below screenshot)
   
   
   
   
   
   
6. Click on the option "Rootkits and Stealth Items Scan" to toogle it to 'Off' the scan. (See below screenshot)
   
   
   
   
   
   
7. Next, click "Apply" and then click "OK" to finalize the changes. The Rootkit Scan is now switched off. 

The most common way to activate Drive Vaccine is activating using an Internet connection. However some times you are required to activate Drive Vaccine on those machines that do not have connection to the Internet.

NOTE: You must already have purchased a license for Drive Vaccine in order to perform activation. 

Below are the steps on how to activate Drive Vaccine without an Internet connection (Offline Activation):

1. Right-Click on the tray icon of Drive Vaccine -> then click on 'About' 

2. This will open up a dialog-box with information about your current version of Drive Vaccine and the type of license it is using. Click on Activate Button. (See Below Screenshot)

3. On clicking 'Activate'- it should open up another dialog-box that will give you an option to whether activate using the Internet connection or without an Internet connection. (See Below Screenshot)

4. Select- 'Activate Drive Vaccine PC Restore Plus without Internet connection'. Click 'Next'.

5. Once you click 'Next'- it should open up another dialog-box that will provide you 3 text boxes. (See Below Screenshot).

6. Edit the 'Product ID' and make sure you enter the Product ID that you have received during the Purchase. 

7. DO NOT EDIT the 'Activation ID'. It is self-generated by Drive Vaccine. 

8. Submit a Ticket and provide our technical support both the 'Product ID' and 'Activation ID' as well as the email address used during the purchase.

9. Our technical support team will then generate an 'Activation Code' using the 'Product ID' and 'Activation ID'. You will receive the 'Activation Code' through the ticket you have submitted.

10. Enter the 'Activation Code' where asked and click on 'Activate'. If all goes accordingly- you will be asked to reboot the machine and once the reboot is complete- Drive Vaccine will be fully activated. 

In order to find out if Drive Vaccine is activated- Right-Click on the tray icon of Drive Vaccine -> then click on 'About' . You will notice that the 'License type' no longer states as a 'Demo' but 'Perpetual'.

If you require further assistance, contact Horizon DataSys Support: "Submit a Ticket".

Drive Vaccine helps to maintain Public Access Computers from unwanted changes made by users. However as an Administrator of the PCs - you would like to perform Windows Updates and install new softwares onto the machine.

Below are the steps that will guide you to install Windows Updates manually: 

1. Open Drive Vaccine Console Application -> Click on Restore Settings.

2. Change the current restore settings to 'Manual (only restore the PC when I want to)' -> Click Apply. (See Below Screenshot)

3. Install all the required Windows Updates or any other new software installations (or removal of software). Make sure to completely finish installing the Updates and its configuration. 

(Note: The machine might go through multiple reboots during this time depending on the updates you are installing. At this time - Drive Vaccine will not restore the machine.)

4. Once the updates have completed -> Open the Drive Vaccine Console Application -> Click on Baseline Settings.

5. Under Baseline Settings -> Click on Update Baseline -> Click Apply. This will include all the updates and changes that you have made into Drive Vaccine Baseline. (See Below Screenshot)

6. Now you have installed Windows Updates in the machine. Go back to Restore Settings and choose how you want your system to be restored.

If you have trouble with Drive Vaccine - contact Horizon DataSys technical support -> "Submit a Ticket"

If Windows Updates have not had a chance to be completely installed and configured correctly - you might face an issue where your machine goes into a loop and does not allow you to boot into the Windows Operating System. 

There are a few options in order to get out of a loop after Windows Updates. Please try Option 1 before you go for Option 2

OPTION 1:

Follow the below steps to get out of a loop after Windows Updates:

1. Right after the system boots up -> Click the 'HOME' button to enter into Drive Vaccine subconsole menu. Enter the user name and password. (See Below Screenshot)

2. Now you are in Drive Vaccine subconsole menu. Choose 'Restore LGK'. 'LGK' means Last Good Known baseline. Choosing this option will take your system to the Last Good Known baseline which is before the latest Windows           Updates have been installed. (See Below Screenshot)

3. After restoring to the Last Good Known baseline - the system should now be able to boot into Windows Operating System normally.

 Note: You will notice that your system is missing the new updates and the changes you have applied. You will need to install the updates again. 

Please click the following link to know: 'How to install Windows Updates manually'

OPTION 2: (If you do not wish to lose the updates you currently have, or do not wish to re-download them again.)

1. Right after the system boots up, press the "HOME" key to access Drive Vaccine's sub-console. You will need to enter in your username and password.

Another option you can try is to choose to "Disable Restore" from the sub-console menu. This option will put Drive Vaccine into manual mode, which in turn will allow your Windows Updates to finish installing and configuring the Windows Operating System. 

Note: Once the operation is fully complete, you will want to re-enable your previous restore options within the Drive Vaccine menu to sure your computer functions as before.

OPTION 3: 

The last option you can try if your computer continues to go into a reboot cycle is to completely un-install Drive Vaccine from the computer. You can also choose to do this under the sub-console menu if you wish. This will completely free up the machine to finish any updates for Windows, or other programs. You can then re-install Drive Vaccine to continue protection on your system. 

If you did not purchase a CD media pack with your copy of Drive Vaccine, then you have the option to download Version 10.2 from here, although you will need to re-enter your license information, and re-validate with HorizonDataSys if that is the case.

If you continue to have trouble with Drive Vaccine after attempting the first two options please feel free to contact Horizon DataSys technical support and "Submit a Ticket". We can also be reached by telephone, or through the online chat support available on our website, www.horizondatasys.com.

RollBack Rx Professional and Home Edition as well as Drive Vaccine and Reboot Restore Rx are all compatible with cloud-based applications such as Dropbox and Google Drive.

Our programs work by protecting the harddrive on the local level. Cloud-based applications are entirely structured around offshoring data onto an external server, most commonly at these companies’ sites.

Any restore done by our program will strictly be to refresh data, drivers, registry entries, etc., only found on the local drive. Therefore any data uploaded to the cloud will be untouched.

Within Reboot Restore Rx Professional users can set the program to automatically download, run, and install Windows updates and Other updates in the System Baseline menu.

These are the outlined steps in order to produce the best results while using this feature.

1.        Check the update box for either Windows update, Other update, or both if you plan for several updates to run.
2.        If you have selected Other update, please enter in the update executable for the program you wish to keep updated. If you are updating several programs, you will need to create a batch file* and list out each individual program update executable including the filepath. Fill in the section with the name of the batch file (see example below).

    3.        Select a date/time for the automated updates feature to begin and end (should you choose an end time, it is recommended you set aside a minimum of FOUR hours). This opens a maintenance window and triggers all the updates listed to download, run, install, and update the baseline. (If the updates are being pushed out from a central server, or are already downloaded onto the machine, this should trigger the installation rather than result in re-downloading the updates).

    4.       Click Apply to stick the settings.

*If you are unsure how to create a batch file, there are several instructions available online (i.e. http://www.wikihow.com/Write-a-Batch-File).

Occasionally it's necessary to load via the subsystem into the LGK, or Last Good Known state. This can be due to a botched update, accidental installation of unwanted programs or applications, or a malicious entity findings its way included into the current baseline that the user does not want. For these reasons, Reboot Restore Rx Professional carries a secondary snapshot which can be recalled from the subsystem, or a command line switch.

It's important to note however if you choose to load into the LGK, this will permanently remove and replace the current baseline.

That means any updates, installations, or changes made between the LGK and the Baseline will be lost.

In order to resolve certain technical issues with the installation process or otherwise, it is sometimes necessary to retrieve 'log files' of Drive Vaccine, known as Reboot Restore Rx Professional since Oct. 17, 2016.

After you log into Windows, please collect the following four files from:

C:\Program Files (x86)\Shield [32-bit machine]

                            OR

C:\Program Files\Shield [64-bit machine]

and attach them in your Support ticket:

1. setup.log
2. subconsole.log
3. 128.dat
4. shield.dat or shield.dat.bak

FYI: It is strongly recommended to compress the four log files before attaching it to your support ticket.

If you require further assistance, contact Horizon DataSys Support: "Submit a Ticket". 

Drive Vaccine, now known as Reboot Restore Rx Professional, is designed to capture a clean state - which we call the Baseline - then on every reboot, logoff, idle time, or set schedule load into that state despite the actions of the previous user(s). This erases any trace of private information, history, or data entered onto the machine.

Some users may want to set aside space on the drive that does not get erased when the Baseline is loaded. This is called the Exclusion Drive.

But sometimes the Exclusion Drive is not created despite the user selecting the option and setting aside a certain amount of space during installation. This happens when the excluded space overshadows the available memory on the system.

To avoid this issue it is recommended to set aside a maximum of 30% of available disk space as to not overflow the PC’s available memory. For example, if the user has a 500GB harddrive it is best to set a maximum 150GB (30%) for the Exclusion Drive. Although, the lower the space set aside the better.

If more than 30% of the drive space is absolutely needed, it is recommended to instead create a separate partition rather than use the Exclusion Drive capability.

Yes, Reboot Restore Rx: Professional can be installed on Multi-OS system. However, you would need to install Drive Vaccine on both OS's.

To understand the reasoning behind this type of installation, you need to realize that Reboot Restore Rx: Professional has 2 logical parts:

1. The Subconsole, which is the mini OS that boots prior to Windows.
2. The GUI component - which is the Windows component that connects to the Subconsole. ( In this case, there will be two GUI component for each of the OS.)

The following steps will provide instructions on how to install Reboot Restore Rx: Professional on a Multi-boot Setup:

• During the setup/installation of Reboot Restore Rx: Professional.

• Choose "Custom" installation, fill up the License Information and Destination Location.

• The next step will prompt to select the type of 'Multi-boot Setup'.

• In most cases, assuming that this is the first OS you are running the setup of Reboot Restore Rx: Professional, select "This computer is a multi-boot system, install the software in this OS now" and then select next and continue configuring the setup process as you desire.

• The installation process will complete the first OS setup, then it prompt you to boot into the second OS and continue the setup.

• After the second OS setup for Reboot Restore Rx: Professionalhas completed, the system will restart to install the subconsole.

• The last part of the installation will install the subconsole of Reboot Restore Rx: Professional.

Below is a screenshot of what you should see during the Multi-boot Setup Selection.

Note: Reboot Restore Rx: Professional is currently compatible only on Windows Operating System.

Do not install a Linux partition. When you are running under Linux, Drive Vaccine is not loaded.  This implies 3 things:

• Only the Baseline is visible to LINUX.
• Reboot Restore Rx: Professional is not running. Therefore, any changes made by LINUX to Drive 0 instantly corrupts the Baseline, as far as Reboot Restore Rx: Professional is concerned. 
  Your system will become unusable. You will have to restore the Disk from an external backup to recover.

If you have trouble installing Reboot Restore Rx- contact Horizon DataSys technical support -> "Submit a Ticket"

Reboot Restore Rx Pro (formerly Drive Vaccine) Deployment Whitepaper (for version 10.2 and up)
(please see attachment for version 9.1)

Five Ways to Deploy Reboot Restore Rx Pro

Reboot Restore Rx Pro is designed with enterprise requirements in mind. To meet the demand of various scale enterprise clients, Reboot Restore Rx Pro provides five deployment methods ranging from individual workstation setup to company wide deployment.

1. Single Setup: Install Reboot Restore Rx Pro on individual workstations with the setup CD or electronic download. 
2. Network Setup: Install Reboot Restore Rx Pro from a network share folder with pre-configured program settings, or using a network software deployment tool to distribute Reboot Restore Rx Pro. 
3. Script Setup or Unattended Setup: Push out Reboot Restore Rx Pro with a client script which runs automatically when the client PCs log onto the network. 
4. Deploy Reboot Restore Rx Pro In a System Image: Include Reboot Restore Rx Pro in a system image and roll it out with the operating system deployment using a drive imaging utility such as Symantec’s Norton Ghost.
5. Create and Deploy Using an MSI: Install Reboot Restore Rx Pro with an MSI executable using preconfigured settings.

Single Setup

To install Reboot Restore Rx Pro on individual workstations, follow these typical 
setup procedures:

1. Unzip the installer package.

2. Go to folder “Drive Vaccine” and run setup.

3. Select Typical or Custom Setup at the setup selection menu and follow the on-screen instructions.

Network Setup

If you need to setup Reboot Restore Rx Pro on multiple PCs on a network, to eliminate the hassle of carrying a CD around to setup each PC, Reboot Restore Rx Pro allows you to run the setup from a network share. Follow these general guidelines to install Reboot Restore Rx Pro over the network:

1. Copy all Drive Vaccine files from the extracted zip files into a folder on your server and create a share for the folder. 
2. Create a Setup INI File (SETUP.INI) with the SETUP INI Wizard utility provided in the Deployment Tools folder of the Drive Vaccine installer package. Place the SETUP.INI file into the folder containing Reboot Restore Rx Pro program files created in Step 1. 
3. Open the SETUP.INI file in Notepad, scroll down to [Advanced.Partition], delete all lines underneath it and write in “ProtectDrives=systemonly” to have the SETUP.INI file protect the C: drive, or enter “ProtectDrives=all” to cover all drives. This is important, as when the INI file is created it will read the drive it was created on, including specific information related to that drive. By editing in either of these lines it ensures deployment onto any other drive will be successful.
4. To install Reboot Restore Rx Pro on a workstation, access the shared folder from the workstation and run Setup.exe
5. Select “Unattended Setup” option at the setup selection menu. Unattended Setup will read-in the setup parameters (such as product ID, password, protection type, program settings and installation directory) from the SETUP.INI file that has been configured in Step 2 above. At the end of the setup the user will be asked to restart the computer.

If you use a network software deployment tool such as Microsoft SMS server, Novell ZENworks, etc., to deploy our software, please follow these guidelines:

1. Create a BEFORE snapshot of the system with the software deployment application. 
2. Create a folder called Setup on the root of the C drive and copy all of the Reboot Restore Rx Pro program files into the folder. 
3. Create a SETUP.INI file as aforementioned in Step 2. 
4. Place SetAutoSetup.exe (which can be found in the Deployment Tools folder on the installer package) into the Setup folder and double click to run it. SetAutoSetup.exe will write some deployment settings into the system registry.

5. Run the software deployment application again to create an AFTER snapshot and create the software deployment package. 
6. Deploy the software package and reboot the client system.

Setup with Scripts (Unattended Setup)

For some network administrators who prefer to use client side scripts to deploy new applications to workstations, Reboot Restore Rx Pro can also be easily integrated into their custom scripting install scenario. Follow these general guidelines to deploy Reboot Restore Rx Pro within a network script:

1. Copy Reboot Restore Rx Pro files from the installer package into a folder on your server and create a network share for the folder. 
2. Create a Setup INI File (SETUP.INI) with the SETUP INI Wizard utility provided in the Deployment Tools folder of the Drive Vaccine installer package. Place the SETUP.INI file into the folder with the Reboot Restore Rx Pro program files created in Step 1. 
3. To use a client side script to install Reboot Restore Rx Pro when clients log on, include “setup.exe /s” within the setup script. Setup /s allows Reboot Restore Rx Pro setup wizard to silently read-in the setup parameter from the SETUP.INI file configured in Step 2.

4. Open the SETUP.INI file in Notepad, scroll down to [Advanced.Partition], delete the lines underneath it and write in “ProtectDrives=systemonly” to have the SETUP.INI file protect the C: drive, or enter “ProtectDrives=all” to cover all drives. This is important, as when the INI file is created it will read the drive it was created on, including specific information related to that drive. By editing in either of these lines it ensures deployment onto any other drive will be successful.

5. Please test the installation file and ensure it works as intended by running an installation with the SETUP.INI file.

No user intervention is required during the silent setup. Setup will restart the computer automatically at the end. If you do not wish to restart the computer automatically at the end of the setup, add “/norestart” to the “setup.exe /s” command.

Deploy Reboot Restore Rx Pro In a System Image

Reboot Restore Rx Pro can also be included in a system image and rolled out with the operating system deployment, such as one created with Norton Ghost or a similar utility. However, due to Reboot Restore Rx Pro’ security design, some of the program’s features do not exist in a visible file format. Instead they exist as bits and bytes on the physical sectors of the hard drive. Therefore the typical Ghost approach of imaging all files on the hard drive to create a system image will not be able to include all Reboot Restore Rx Pro components. Please follow these guidelines to prepare a hard disk for imaging including Reboot Restore Rx Pro:

1. Copy Reboot Restore Rx Pro program files from the installer package into a folder on the hard disk that you will use to create the system image (master image). Rename the folder as Setup. 
2. Create an Advanced Setup Configuration File (SETUP.INI) with the SETUP.INI Wizard utility provided in the Deployment Tools folder of the installer package. Place the SETUP.INI file into the setup folder created in Step 1. 
3. Open the SETUP.INI file in Notepad, scroll down to [Advanced.Partition], delete the lines underneath it and write in “ProtectDrives=systemonly” to have the SETUP.INI file protect the C: drive, or enter “ProtectDrives=all” to cover all drives. This is important, as when the INI file is created it will read the drive it was created on, including specific information related to that drive. By editing in either of these lines it ensures deployment onto any other drive will be successful.
4. Place the SetAutoSetup.exe utility, provided in the Deployment Tools folder of the installer package, into the Setup folder and double click to run it. SetAutoSetup.exe will write some deployment settings into the system registry. 
5. Now the hard disk is ready for imaging. Image the drive with a Windows based imaging application or reboot the PC to a CD to create an image of this hard disk containing Reboot Restore Rx Pro setup files. DO NOT reboot into Windows after running SetAutoSetup.exe which had created some registry entries to automatically start the Reboot Restore Rx Pro deployment process, rebooting into Windows will kick off the Reboot Restore Rx Pro auto-setup process.

The master image contains the Reboot Restore Rx Pro deployment package rather than the already-installed Reboot Restore Rx Pro program. Once the master image is dumped onto a hard disk, at the first startup, SetAutoSetup.exe generated registry entries will trigger the Reboot Restore Rx Pro deployment process. This process is silent and transparent to the users. Setup reads in the program parameters from the SETUP.INI file configured in the previous step without any user interaction. At the end of the setup, SetAutoSetup.exe will automatically remove the Reboot Restore Rx Pro setup files and restart the system.


MSI Deployment

If the best option for you and/or your organization is to create and deploy using an MSI file, then please click on the following links for a full set of instructions.
You will need to download the MSI creation tool, which you can grab by clicking on this link

Please follow this link for full instructions on creation and deployment of an MSI package: http://support.horizondatasys.com/Troubleshooter/Step/View/7


Contact Us

If you encounter any issues or have additional questions please contact our support team at http://support.horizondatasys.com and Submit a Ticket.

I've forgotten my Reboot Restore Rx Pro / Drive Vaccine password. What should I do?

Administrators- Did you forget the password to the Reboot Restore Rx Pro?  Password recovery is possible through the technical support of Horizon DataSys

Follow the below steps for Password Recovery on Reboot Restore Rx Pro

1. When the system is booting up, you will notice "Loading baseline..." on the screen. Press 'Home' key to retrieve the sub-console. You will then be prompt for a password. See below screenshot:

2. As you do not remember your password, press 'Alt + F1' keys at the same time. This will provide an encrypted string of the password. See below screenshot:

3. The next step is to "Submit a ticket" along with the encrypted string retrieved, the email address used during the purchase and the Product ID and Order information for verification. 

4. Once the ticket is submitted, the technical support will verify the information and provide you the temporary password.

5. Once successfully logged in, make to change your password from the Reboot Restore Rx Pro Application Console. 

RollBack Rx Pro and Reboot Restore Rx Pro were recently updated to Version 11, which now allows for Windows 10 Feature Updates (formerly known as Creator Updates) to be installed without any negative effects for your machines. Each program will temporarily disable select elements of the software while the updates are running. This prevents the machine from changing the infrastructure of Windows 10 while affecting our software in a negative way.

First off, you will need to be using Version 11. If you're using an older version of the software and need to upgrade to Version 11, please contact our sales team. You can ask your Sr. Account Executive; or you can always email us at sales@horizondatasys.com, call us at 1-800-496-0148 option 1, submit a ticket, or chat with us using our live chat system.

Once you've installed the appropriate version, there are certain steps to follow to ensure that you are configuring the software correctly.

RollBack Rx Pro

IMPORTANT NOTE: Selecting this option for RollBack Rx Pro means that your snapshots will be deleted after the installation of a Feature Update. You will want to transfer any important data over to your current state prior to installation to avoid any unwanted data loss. 

1) Open up RollBack Rx Pro, select Tools > Settings



2) Navigate to Advanced Settings, once there, ensure that "Allow install of Windows Updates that cannot be rolled back" is checked.

Reboot Restore Rx Pro

1) Open up Reboot Restore Rx Pro and navigate to Tools & Settings and then click on Settings.

2) Navigate to Program Settings, once there, ensure that the 'Allow install of Windows Updates that cannot be rolled back'

NOTE: With both programs these settings can be changed from the Endpoint Manager, you can also preconfigure these settings using our various Deployment methods.

For any further questions and/or comments about Windows Updates, RollBack Rx Pro or Reboot Restore Rx Pro; please Submit a Ticket and a Senior Technician will respond to you within 24 business hours.

Reboot Restore Rx Pro (formerly Drive Vaccine) was updated to Version 11; and when it did it brought a lot of new features to our baseline management features, and in particular Windows Update management. If you're using Version 10 you'll want to consult its guide for automatic Windows Update installation. That guide can be found HERE.

This guide is meant to guide you through how to configure the program to install Windows Updates automatically on a schedule with an explanation on what the various features and options offer as well as recommended best practices.

First Steps

Either when preparing to deploy or installing the program through a single setup, one of the first things you'll need to do is configure Reboot Restore Rx Pro Version 11 to accept Windows 10 Feature Updates. The program by default will accept other Windows Updates but we need to ensure that the program is configured to handle the Feature Updates. To do so:

1) Open up Reboot Restore Rx Pro and navigate to Tools & Settings and then click on Settings.
2) Navigate to Program Settings, once there, ensure that the 'Allow install of Windows Updates that cannot be rolled back' is checked.

The full guide can be found HERE.

Configuring A Schedule

Once you've configured the program to accept Feature Updates you can proceed to set up a schedule. Here's how:

1. First thing you'll need to do is to check the box for Windows Update installation.

2. You can also select how to install other updates for third-party programs and services (i.e. Anti-Virus, Web Browser, Java, etc). We have a guide on how to set this up HERE.

3. Next, you choose whether you wish to install the updates on a particular day, every day, or manually. If you choose every day or a particular day, you then have to choose a time frame. Do note the time is in 24 hours. If you're running updates manually, you don't need to set a schedule. Just select 'Run Schedule Now' whenever you wish to install pending updates.

4. Optionally you can select to lock the screen. This ensures that the update process is not disrupted and that users are aware that it's updating.

5. Shutdown commands can be ran once the update is complete to conserve on power.

Once you've set everything up you're ready for the program to automatically install updates for you!

Best Practises

Here at Horizon DataSys we are often asked what the recommended configuration is for this setting. What we recommend is a 4-5 hour window once a week. It's best to schedule this at a time when users are not using the machine. We also recommend locking the screen with the program set to shut the machine down once updates are complete.

If you're finding that not all updates are installing, you can increase the time period by an hour or two to give the program enough time to install the updates.

For any further questions and/or comments about Windows Updates or our software; please Submit a Ticket and a Senior Technician will respond to you within 24 business hours.